Revenue Management Audits
- show optimization opportunities in order to increase revenue.
Everybody talks about revenue management. But what really is it? What do I do as a hotel right or wrong? Where are possibilities to optimize at my front desk, in reservations, conference & banqueting department, sales or food and beverage? With easy solutions we will help you generate more revenue. This is the concept of our revenue management audits.
- » Basic principles of reservations
- » Work processes in the area of front office, reservations, group reservations, sales and conference & banqueting
- » Service - call handling in each relevant department - partly through mystery calling and direct at the hotel
- » Reservations entry and quality of data into the internal PMS system
- » Basics of yield management principles for reservations, groups, reservations and sales
- » The handling of electronic distribution i.e. CRS system (Central Reservations System)
- » Yield meetings and its effects
- » Yield management software and its possible utilization
-
- » Usage of various available reports i.e.
- - Sales & Catering report (If available)
- - Rooms forecast
- - Conference & Banqueting forecast
- - 3 month forecast
- - Pick up statistics
- » Competitor analysis
- » Handling of allotments and free sale
- » System configuration for rates and availability within the PMS
- » Inventory control
Based on your previously defined guidelines - all defined departments of your company will be systematically researched. This will be done according to a catalogue of questions and targeted analysis.
Through the above mentioned revenue management audit, the strengths and weaknesses of operational and strategic processes in the sales areas of a hotel will be made clear.
Resulting from the findings within the revenue management audit we can:
- » Consult in revenue maximization and revenue management techniques through the analysis and targeted control of processes such as telephone sales, making offers, pricing, occupancy management and help you to increase profit
- » Together with the management: Compile standards for reservations, over booking in reservations, reception and conference & banqueting areas
- » Consult about the targeted control of the various distribution activities
- » Offer telephone support for questions in regards to revenue management